If you receive an email from this address - notifications@appmail.venturesgo.com, it is a legitimate email from our automated communication system that you should respond to. You may want to 'whitelist' this address to keep it from getting blocked from your email provider.

If you receive an email from a different address with any information related to WBD or your personal information, do not open it and be sure to delete it. If you have any question whether or not it is actually from WBD, please contact us at 504Servicing@wbd.org.

If your business has been struggling and you need to discuss it with us, please contact Vicki Stone at 920-966-1494 or vstone@wbd.org; or contact our Servicing Team at 504servicing@wbd.org.  

Yes. SBA 504 loans are assumable, subject to credit approval and eligibility requirement. There is a 1% assumption fee and the original guarantors cannot be immediately released without the SBA’s prior written approval. Please contact our Servicing Team at 504servicing@wbd.org or call us at 608-819-0390 (press 1 for Servicing Team).

Selling your business has direct consequences to your loan. Please contact our Servicing Team at 504servicing@wbd.org or call us at 608-819-0390 (press 1 for Servicing Team).

The SBA 504 project has two separate loans – the Bank portion (in a priority lien position)  and the SBA portion (in a subordinate lien position).  While SBA approval is not needed to refinance the Bank mortgage, your new lender may require a subordination from the SBA.  If you plan on refinancing your Bank mortgage, please contact our Servicing Team at 504servicing@wbd.org or call us at 608-819-0390 (press 1 for Servicing Team).

You can view your loan balance at any time on the amortization schedule which was provided to you when your loan was funded. Your amortization schedule is a breakdown of your monthly loan payment for the life of your loan and is provided to you in lieu of monthly statements. Please contact our Servicing Team at 504servicing@wbd.org or call us at 608-819-0390 (press 1 for Servicing Team).

Annual loan statements are available beginning in early February.  You may request a copy of this statement by contacting our Servicing Team at  504servicing@wbd.org or calling 608-819-0390 (press 1 for Servicing Team).  You may also create an account at MySBA Loan Portal to view 504 loan information.

Each borrower is required to maintain hazard insurance (building and/or personal property insurance) with full replacement cost coverage throughout the life of the loan.  This Insurance must name SBA and WBD as Mortgagee and/or Lender’s Loss Payee, as appropriate.  The Servicing Team monitors insurance coverage on an annual basis and may contact you or your insurance agent if proper documentation is not on file.  If you change agents, please provide them with our contact information so that we may update our records.  Please contact our Servicing Team at 504servicing@wbd.org or call us at 608-819-0390 (press 1 for Servicing Team).

Yes. As part of the SBA Terms and Conditions, borrowers agree to provide tax returns relating to the Borrower and Operating Company on an annual basis.  The Servicing Team will request these tax returns in email.  If you would like to submit your tax returns via our secure portal, please use this link to do so: https://sendnow.gatewayportal.com/wbd/504Servicing.

A prepayment estimate can be requested at any time by contacting our Servicing Team at 504servicing@wbd.org or calling us at 608-819-0390 (press 1 for Servicing Team).

SBA Payoffs have very specific payoff windows which are open from the 6^th business day of each month through the 3^rd Thursday of each month.  The SBA Note indicates a 45-day notice of intent to prepay the loan because of the set payoff windows.  Please contact us to discuss the specifics of your loan.

No. SBA 504 loan payments only cover the principal, interest, and fees of the loan. It is the borrower's responsibility to pay property taxes.  WBD monitors each loan to insure property taxes are paid annually.  If you have any questions regarding property taxes, please contact our Servicing Team at 504servicing@wbd.org or call us at 608-819-0390 (press 1 for Servicing Team).

SBA requires all loan payments to be processed via ACH on a monthly basis.  If you want to change the account that is debited for your monthly payment, you can submit a new ACH form and cancelled check to WBD.  We must receive the form prior to the 14th of the month (or the last business day prior if the 14th falls on a holiday or weekend) in order for the change to take effect the following month. If you have any questions, please contact our Servicing Team at 504servicing@wbd.org or call us at 608-819-0390 (press 1 for Servicing Team).